Return Policy

Return Procedure

We want you to be completely satisfied with your purchase. If not, our goal is to make your exchange or refund as easy as possible. Please contact us on e-commerce@ramyautomotive.com explaining the situation and we shall inform you of the best course of action.

Return Eligibility

 

Exchange

Refund

Within 14 days*

Accepted

Full refund, less restocking fee of 15% of product as per invoice

Between 14-30 days*

Accepted, restocking fee of 25% of product price as per invoice will apply

Full refund, less restocking fee of 25% of product price as per invoice

After 30 days*

Not accepted

No refund

 *Of product receipt date

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including the manuals and ancillary materials.

Exceptions to our Return Policy

  • Labor or installation charges (refunds will only be given on parts)
  • Tires and wheels that have been mounted and or installed
  • Opened electrical items such as computers, programmers, wiring kits, etc.
  • Sale or Clearance items
  • Items that have been installed or custom painted
  • Special Ordered Items

Shipping

Shipping charges will not be refunded unless the item was received damaged or defective, or an error was made on our part when processing your order. Please contact us for any further questions on non-returnable items.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

If your refund request is approved based on the Return Policy, then your refund will be processed and will be done only through the Original Mode of Payment.

For credit cards, please note that it may take some time before your refund is officially posted (sometimes up to 60 days). Therefore, as a first step, please check your bank account again then contact your credit card provider. If you’ve done all of this and you still have not received your refund yet, please contact us at e-commerce@ramyautomotive.com.

Order Cancellations

If you are unsure about an order you wish to place for ANY reason, then please contact our sales department before you place an order. We cannot stop an order once it has been placed.

Warranty Policy

Most of our products are covered by Manufacturer’s Warranties and/or Guarantees and cover the merchandise for a certain period of time after your purchase. We act as the agent between you, the customer, and the manufacturer. Check the documentation that you received with the merchandise for more information regarding the product warranty policy. Should your product fail within the warranty period, you will have to contact our sales department (+971 4 269 8138 or sales@ramyautomotive.com) and we will assist you in submitting a claim to the manufacturer. 

All returned items will be inspected for warranty eligibility. We or the manufacturer will replace, repair or refund the product based on our findings. Shipping charges to any Ramy Automotive branch and back to the customer will be covered by the customer. In the case where the warranty claim is approved, Ramy Automotive will cover the cost of delivering the repaired/replacing product back to the customer

Warranties are non-transferrable. They are in effect as long as the original purchaser owns the merchandise and for the time agreed upon in the terms and conditions of that warranty or guarantee.

 
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